# Privacy Policy
Last updated: June 2026
JET.TECH Computing ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website (jettechcomputing.com) and services, you consent to the practices described in this policy.
---
## Information We Collect
Information you provide directly:
- Name, email address, phone number, and shipping/billing address when placing an order or creating an account
- Payment information (credit card, debit card, bank transfer details) when making a purchase
- Communications you send us via email, contact forms, or other channels
- Newsletter subscription email address
- Build preferences, specifications, and project details discussed during consultations
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate location
- Pages visited, time spent on pages, and navigation patterns
- Referring website or link that brought you to our site
- Cookies and similar tracking technologies used by Squarespace for site functionality and analytics
---
## How We Use Your Information
We use your information to:
- Process and fulfill orders, including sourcing components, building systems, and shipping
- Create and manage your customer account
- Communicate with you about your order, build progress, and delivery
- Send verification codes for account authentication
- Provide lifetime support and process warranty claims
- Send newsletter content (only if you subscribe — you may unsubscribe at any time)
- Improve our website, services, and customer experience
- Prevent fraud and protect the security of our services
- Comply with legal obligations, including tax reporting
We do not use your information for automated decision-making or profiling.
---
## How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share information only with the following service providers, strictly as needed to operate our business:
Stripe — Payment processing, customer account management, and order history storage. Stripe processes and stores your payment information securely. We never store credit card numbers on our own servers. Stripe's privacy policy: [stripe.com/privacy](https://stripe.com/privacy)
Resend — Transactional email delivery (verification codes, order notifications). Resend receives your email address only for the purpose of delivering messages on our behalf. Resend's privacy policy: [resend.com/legal/privacy-policy](https://resend.com/legal/privacy-policy)
Cloudflare — Website performance, security, and temporary storage of account verification codes. Verification codes are stored temporarily and automatically expire within 10 minutes. Cloudflare's privacy policy: [cloudflare.com/privacypolicy](https://www.cloudflare.com/privacypolicy/)
Squarespace — Website hosting, site analytics, and content management. Squarespace's privacy policy: [squarespace.com/privacy](https://www.squarespace.com/privacy)
Shipping carriers (UPS, FedEx, USPS, DHL) — Your name and shipping address are shared with the carrier fulfilling your delivery.
Affiliated brands (JET.TECH Repairs, JET.TECH Recycling) — Where an affiliated brand engages to serve your needs as described in our Terms & Conditions, relevant information may be shared to fulfill that service.
We may also disclose your information if required by law, court order, or government request, or if necessary to protect the rights, property, or safety of JET.TECH Computing, our customers, or the public.
---
## Payment Information
All payment processing is handled by Stripe. When you enter payment information at checkout, it is transmitted directly to Stripe using industry-standard encryption (TLS/SSL). Your full credit card number is never transmitted to, processed by, or stored on our servers.
If you save a card to your account, it is stored securely by Stripe as a tokenized payment method. We can see only the card brand, last four digits, and expiration date — never the full card number or security code.
---
## Cookies and Tracking
Our website uses cookies and similar technologies for:
- Essential site functionality (shopping cart, account sessions, navigation)
- Analytics (understanding how visitors use our site to improve the experience)
- Preferences (remembering your settings and choices)
We do not use cookies for third-party advertising or behavioral targeting. We do not serve ads and do not allow third-party advertisers to place cookies on our site.
Local storage: Our website stores certain data in your browser's local storage, including cart contents, customer session information, and checkout details. This data remains on your device and is not transmitted to third parties. You can clear this data at any time through your browser settings.
---
## Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy:
- Account and order data is retained in Stripe for as long as your account is active or as needed to provide lifetime support and honor warranty obligations. Since we offer lifetime support on all builds, customer records are maintained indefinitely unless you request deletion.
- Verification codes expire and are automatically deleted within 10 minutes.
- Build update records are retained for the lifetime of the product for reference and support purposes.
- Newsletter subscriptions are retained until you unsubscribe.
- Communication records (emails, support inquiries) are retained for a reasonable period to provide ongoing support and maintain service quality.
If you request account deletion, we will remove your personal information from our active systems within 30 days. Certain information may be retained as required by law (tax records, transaction history) or as necessary to fulfill ongoing warranty obligations.
---
## Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request that we correct inaccurate or incomplete information. You can also update your information directly through your account.
- Deletion — Request that we delete your personal information, subject to legal retention requirements and ongoing warranty obligations.
- Portability — Request a copy of your data in a commonly used, machine-readable format.
- Opt-out of marketing — Unsubscribe from newsletter communications at any time. Transactional communications (order updates, verification codes, warranty notices) cannot be opted out of while you have an active order or account.
To exercise any of these rights, contact us at Craft@jettechcomputing.com. We will respond within 30 days.
---
## Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information promptly.
---
## Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted payment processing through Stripe (PCI-DSS compliant)
- Secure HTTPS connections across our entire website
- Encrypted storage of sensitive environment variables (API keys, authentication secrets)
- Temporary verification codes that automatically expire
- Account authentication via email verification
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you become aware of a security concern, please contact us immediately.
---
## Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
---
## Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting that signals websites not to track your browsing activity. Our website does not currently respond to DNT signals. However, we do not engage in third-party advertising tracking or cross-site behavioral targeting regardless of your DNT setting.
---
## Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify affected customers via email within 72 hours of becoming aware of the breach. The notification will include the nature of the breach, the types of information affected, the steps we are taking to address it, and recommendations for protecting yourself. We will also notify relevant authorities as required by applicable law.
---
## State Privacy Laws
Residents of states with consumer privacy laws (including California, Virginia, Colorado, Connecticut, and others) may have additional rights beyond those listed in the Your Rights section above. If you are a resident of one of these states and wish to exercise your rights, contact us at Craft@jettechcomputing.com. We will respond in accordance with the applicable state requirements. We do not sell personal information as defined under any state privacy law.
---
## International Customers
If you are located outside the United States, your information will be transferred to, processed, and stored in the United States where our services and infrastructure are based. By using our services, you consent to this transfer. We take reasonable measures to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.
---
## Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our website or via email. The "Last updated" date at the top of this policy reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
---
## Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights:
JET.TECH Computing
Raleigh-Durham, NC USA
Email: Craft@jettechcomputing.com
Phone: (919) 236-9131